Head of Aviation Claims

Title:

Head of Aviation Claims

Company:

Everest Advisors (UK), Ltd.

Job Category:

Claims

Job Description:

Everest Group, Ltd. (Everest), is a leading global reinsurance and insurance provider, operating through subsidiaries in North America, Latin America, the UK & Ireland, Continental Europe and Asia Pacific regions. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Our most critical asset is our people. We offer dynamic training & professional development to our employees. We also offer generous tuition/continuing education reimbursement programs, mentoring opportunities, flexible work arrangements, and Colleague Resource Groups.

Everest Insurance, a member of the Everest Group is looking for a Head of Aviation Claims to join our Claims Team, situated in London and reporting to the Head of Claims UK & I. 

In this position you will lead the strategy development and execution of UK & I Aviation Claims management within Everest Insurance International, across our Syndicate and Company Platforms. The successful candidate will ensure our Aviation Claims Strategy and Operating Models are fully aligned with business needs and priorities, collaborating closely with underwriting leadership to identify and analyse claims issues and trends, and providing strategic insights to enhance portfolio profitability and growth. This role involves overseeing and managing third-party administrators (TPAs), adjusters, lawyers, and other external experts, with significant latitude for independent judgment.

You will work with country and regional management to develop and monitor business plans, support product development, and partner with underwriters to drive profitable business acquisition and retention. Additionally, you will contribute to onboarding and stewardship meetings with customers, influence operations, and strengthen Everest's brand and reputation in the aviation market. Your role will also involve defining and executing a superior customer experience, engaging in reserve and portfolio reviews, and collaborating effectively with internal stakeholders across various departments.

This position will be based in our London office with a hybrid schedule that has the option of working two days remotely each week.

Key Accountabilities

Operational

• Provide all necessary technical handling and strategic oversight and support, particularly in the management of large and complex losses and issues
• Ensure that effective claims data and performance measurements are in place and continuously monitored and developed
• Identify performance and compliance issues, ensuring that these are reported and escalated in line with corporate requirements
• Ensure claims operational activities meet with organizational requirements for quality management, internal and external audits, compliance, and privacy policies and procedures
• Ensure appropriate Controls are in place and effectively manage financial, reputational, operational and compliance risk to Everest
• Ensure the creation, production and communication of relevant, timely and accurate data/analytics and reporting

Minimum Requirements and Qualifications

• A thorough knowledge of UK&I and International Aviation insurance products, markets, claims practices and operations
• Experience with a global insurance company
• Considerable experience of Aviation claims management across varied product lines and distribution channels
• Commercially focused with a sound understanding of business models, product, and distribution strategies
• Data and technology literate with strong analytical skills
• Proven effective leadership and people management skills and excellent interpersonal, written and oral communication skills
• Financially astute; strong decision-making and prioritisation skills
• The ability to create and execute strategy in a complex, fast paced, matrix environment
• Demonstrated ability to set and meet challenging objectives derived from and in support of strategic goals
• Ability to evaluate coverage issues involving a wide variety of loss scenarios

• Ability to influence others and resolve complex, disputed claims
• In-depth knowledge of the litigation, arbitration, and trial process
• Good working understanding of London Market claims systems (ECF, IMR, Trax)

Skills & Abilities

• Extensive knowledge of leading and managing Aviation Claims
• Deep knowledge of Claims processes and organisations; will preferably have a long-term background in claim management
• Strategic thinker, innovative and solution-oriented
• Exceptional oral and written communication, with the ability to provide concise executive summaries to senior management
• Highly collaborative and able to work effectively across the organisation as well as with external stakeholders
• Ability to adapt and embrace change, solutions driven
• Tenacity and decisiveness, with the courage to take risks
• Strong interpersonal skills and demonstrates respect for the opinions of others

Type:

Regular

Time Type:

Full time

Primary Location:

London

Additional Locations:

N/A