Operations Service Manager
Posted 8 Days Ago
Title:
Operations Service Manager
Company:
Everest Insurance Company of Canada
Job Category:
Underwriting
Job Description:
Everest Group, Ltd. (Everest), is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in North America, Latin America, the UK & Ireland, Continental Europe and Asia Pacific regions. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Our most critical asset is our people. We offer dynamic training & professional development to our employees. We also offer generous tuition/continuing education reimbursement programs, mentoring opportunities, flexible work arrangements, and Colleague Resource Groups.
The Underwriting Operations team of Everest Insurance Company of Canada, a member of the Everest Re Group, Ltd. is looking for a Underwriting Services Manager, to join our Toronto, Canada office.
Responsibilities include but not limited to:
Lead a team of Underwriting Assistants, that support all commercial business segments to uphold Everest Canada Insurance service standards and client experience to ensure they meet all operational SLAs and address any issues that may arise timely and effectively.
Dedicate up to 50% of time to the delivery of an Operation Portfolio, including processing submissions and endorsements, and executing policy construction and assembly in a timely and accurate manner, in accordance to defined guidelines.
Drive team performance: Fare distribution of work, coach employees, support their development, quality (QA) checks and effectively manage under performance.
Create and promote a collaborative and transparent team culture, that includes responsibility to recruit talent and successfully onboard new team members.
Drive a feedback culture by holding regular 1on1s with team members, providing both positive and constructive feedback on performance in order to identify growth opportunities.
Model Process Improvement Mindset by proactively identifying opportunities for change, enabling a culture for new ideas while ensuring sufficient project management and oversight to measure deliverables/progress.
Support and contribute to strategic projects and initiatives by contributing SME knowledge, offering Project Management support, and bringing in other team members, where relevant.
Ensure training materials and process workflow guides (collaborate with US operations) are developed and maintained to uphold and deliver the quality-of-service Everest Canada promises.
Cultivate and maintain stakeholder relationships across Operations and Underwriting in Canada, US and globally, to ensure open and transparent communication, proactive problem solving, timely responses and maintaining a Client Centric focus.
Translate Operations Bulletins for the team, bringing back key messages & learnings.
Oversee potential BPO relationship for the portfolio in the future if/when required.
Qualifications, Education & Experience:
Must be experienced as and Operations Manager and a Senior Underwriting Assistant.
Minimum 5+ years insurance experience, directly supporting the Policy Life Cycle with demonstrated understanding of the end-to-end value chain.
Experience in contributing to Process Improvement initiatives, acting as an SME.
Experience with Projects Management or Quality Assurance is a plus.
High proficiency in Microsoft software (Excel PIVOT Tables, Word, PowerPoint).
University degree or equivalent business experience required.
Knowledge, Skills & Competencies:
A collaborative and team-based approach to business, valuing an inclusive approach.
Excellent organizer, flexible and able to work optimally under tight timeframe.
Excellent sense of ownership and accountability that transfer to delivery of the operation.
Demonstrated ability to prioritize competing demands and requests to complete work, including supporting other team members, within required time constraints with a high volume of work.
Proficient analytical skills and mathematical aptitude.
Ability to prioritize, plan, coordinate, and monitor team’s work.
Can navigate ambiguity and can work effectively in a changing and quickly evolving environment.
Intellectual curiosity to delve into and solution various business problems.
Action oriented & demonstrated sense of urgency to execute.
Our Culture
At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click here to learn more about our culture.
Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Diversity, Equity and Inclusion.
Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.
All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve.
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Type:
Regular
Time Type:
Full time
Primary Location:
Toronto - Insurance Canada
Additional Locations:
N/A